How to Order
On this page, the following iinformations are explained.
Please read through this page before your order application.
- Price Inquiry
- Ordering Method
- Payment Methods
(Credit Card/Bank Transfer/Cash on Delivery) - Breakdown on Amount Billed
- Consumption Tax (Domestic Tax in Japan)
- Due Date of Payment / Expiry Date of Orders
- Shipping within Japan
- Shipping outside Japan
- Fee for Cash on Delivery
- Timing of Shipments
- Returns
- Parts Missing
- Canceliation of Order
- Issuance of Receipt etc.
- Gift-Wrapping
For price of the art work indicated "Price Inquiry", please contact us via email.
Information required in your email and our email address are shown here.
For the works sold via third parties (e.g. art galleries), payment method and shipping rate etc. may vary from the information on this page.
We accept the order application via email only. We regret that applications by phone and fax will not be accepted.
Please send us your order application email.
Information required in your email and our email address are shown here.
| Payment Methods | Description | Customer Address |
||
| Within Japan |
Outside Japan |
|||
| Payment in Advance |
Bank Transfer |
Bank transfer is available for the customers residing within Japan only. Please note that all bank transfer fee and transaction fee shall be paid by the customer. |
Available | NOT available |
| Credit Card (via PayPal) |
Various credit cards are available through PayPal without creating a PayPal account. Please note that PayPal fee will be charged. Please see here for how to use PayPal. |
Available | Available | |
| Cash on Delivery | Please make payment of the amount billed to the driver of delivery company when you receive the package. Please note that COD fee will be charged. Please see here for COD fee. |
Available | NOT available |
|
Breakdown on amount billed varies depending on the billing address and the payment method as follows.
| Billing Address |
Payment Method |
Breakdown on Amount Billed |
| Within Japan |
Bank Transfer | Artwork Price (incl. 5% tax) + JPY 600 (Shipping Rate) |
| Credit Card (via PayPal) |
{Artwork Price (incl. 5% tax) + JPY 600 (Shipping Rate)} x 1.036 + JPY 40 (PayPal Fee) | |
| Cash on Delivery | Artwork Price (incl. 5% tax)+ COD Fee + JPY 600 (Shipping Rate) | |
| Outside Japan |
Credit Card (via PayPal) |
{Artwork Price (incl. 5% tax) - 5% Tax + EMS Shipping Rate} x 1.039 + JPY 40 (PayPal Fee) |
Customs, Duties and Taxes
Please note that customs, duties and taxes in the destination country (i.e. customs clearance fee, import taxes etc.)
would be borne by you. We have no control over these charges.
Consumption Tax (Domestic Tax in Japan)
Billing Address within Japan
Consumption tax will be charged to the customer irrespective of the shipping address.
Billing Address outside Japan (International Billing)
Consumption tax will NOT be charged to the customer irrespective of the shipping address.
Due Date of Payment / Expiry Date of Orders
| Payment Methods | Due Date of Payment / Expiry Date of Orders | |
| Payment in Advance |
Bank Transfer | We will prepare the shipment of your ordered work and send you email titled
shown below. Amount billed and its breakdown are shown in this email.
Due date of payment is 7 days after the issuance date of the email above. Please make payment by the due date or your order will be canceled. |
| Credit Card (via PayPal) |
||
| Cash on Delivery | Please make payment of the amount billed to the driver of delivery company when you receive the package. | |
- All works are shipped with an uniform shipping rate of JPY 600 (incl. 5% tax).
- Your package will be delivered by Takkyubin service provider "YAMATO TRANSPORT Co., Ltd." primarily.
Shipping outside Japan (International Shipping Rate)
Introduction
- Shipping rate will be charged according to the weight and destination of the package (Please refer to the shipping rate table below).
- Your package will be delivered by "EMS(Express Mail Service)" handled by "JAPAN POST SERVICE Co., Ltd." primarily.
Track & Trace Service for Package
- Track & Trace Service is available for your package on the website of JAPAN POST SERVICE Co., Ltd. Please click here to see the page.
- Tracking No. (EMS Item No.) for your package is provided in the "Shipment Advice" email.
Shipping Rate
- Shipping rate of EMS is shown in the table below.
- The shipping rate will be set by the weight and destination of the package.
- We will inform you the shipping rate when we quote for the inquired item or when we request you the payment for your order.
EMS Shipping Rate (Abstract)
| Zones | Zone 1 | Zone 2 | Zone 3 | |
| Weight of Package |
Asia | North America Central America Oceania Middle East Caribbean |
Europe | South America Africa |
| Up to 300g | JPY 900 | JPY 1,200 | JPY 1,500 | JPY 1,700 |
| Up to 500g | JPY 1,100 | JPY 1,500 | JPY 1,800 | JPY 2,100 |
| Up to 600g | JPY 1,240 | JPY 1,680 | JPY 2,000 | JPY 2,440 |
| Up to 700g | JPY 1,380 | JPY 1,860 | JPY 2,200 | JPY 2,780 |
| Up to 800g | JPY 1,520 | JPY 2,040 | JPY 2,400 | JPY 3,120 |
| Up to 900g | JPY 1,660 | JPY 2,220 | JPY 2,600 | JPY 3,460 |
| Up to 1,000g | JPY 1,800 | JPY 2,400 | JPY 2,800 | JPY 3,800 |
| Up to 1,250g | JPY 2,100 | JPY 2,800 | JPY 3,250 | JPY 4,600 |
| Up to 1,500g | JPY 2,400 | JPY 3,200 | JPY 3,700 | JPY 5,400 |
| Up to 1,750g | JPY 2,700 | JPY 3,600 | JPY 4,150 | JPY 6,200 |
| Up to 2,000g | JPY 3,000 | JPY 4,000 | JPY 4,600 | JPY 7,000 |
| Up to 2,500g | JPY 3,500 | JPY 4,700 | JPY 5,400 | JPY 8,500 |
| Up to 3,000g | JPY 4,000 | JPY 5,400 | JPY 6,200 | JPY 10,000 |
| Up to 3,500g | JPY 4,500 | JPY 6,100 | JPY 7,000 | JPY 11,500 |
| Up to 4,000g | JPY 5,000 | JPY 6,800 | JPY 7,800 | JPY 13,000 |
| Up to 4,500g | JPY 5,500 | JPY 7,500 | JPY 8,600 | JPY 14,500 |
| Up to 5,000g | JPY 6,000 | JPY 8,200 | JPY 9,400 | JPY 16,000 |
Only if your order will be shipped within Japan, cash on delivery can be specified for the payment method. In this case, please note that COD fee will be charged in accordance with the table below.
| Artwork Price (incl. 5% tax) + JPY 600 (Shipping Rate) |
COD Fee (incl. 5% tax) |
| Less than JPY 10,000 | JPY 315 |
| Less than JPY 30,000 | JPY 420 |
| Less than JPY 100,000 | JPY 630 |
| Less than JPY 300,000 | JPY 1,050 |
| Payment Methods | Timing of Shipments | |
| Payment in Advance |
Bank Transfer |
We will ship out your ordered work within 3 days after confirming your full payment. We will also send you "Shipment Advice" email. |
| Credit Card (via PayPal) |
||
| Cash on Delivery |
We will ship out your ordered work within 3 days after receiving your order. Please note that the "made-to-order" works are subject to take more days. We will also send you "Shipment Advice" email. |
|
Return Policy
We accept the returns and refunds ONLY FOR the incorrect/defective work caused by us. We will not accept the returns and refunds for any other reasons.
If you received the incorrect or defective work, please contact us via email first before sending it back to us.
In case it is confirmed that the error was caused by us then we will take appropriate follow-up measures accordingly shown below. Otherwise we will not accept any returned goods.
- Incorrect work : We will replace it with the correct one as soon as possible.
- Defective work : We will replace it with non-defective one with new Serial No. (Limited Edition No.) as soon as possible. In case the work is already out-of-stock at the time of request, we will repair the defects.
Note: Our follow-up measures may vary depending on the situation such as the nature of the problem (incorrect/defective) and status of our stock.
Process for Returns
Firstly please contact us via email within 7 days from the date of delivery and before sending it back to us.
Please provide details of the problem you are having with your work.
Attachment of some photo images may be helpful for us to clarify the situation.
After receiving your email, we will send you back instruction email with the information on process for returned goods.
Please read it through and follow the instruction.
Cost Incurred by Returns
In case it is confirmed that the error was caused by us, then we will cover the shipping rate for return trip of the work.
However please note that we cannot cover customs clearance fee and import taxes etc. when you receive the package.
When you receive the package, please check the contents first. In case there is any missing parts, please contact us via email. Please identify missing parts and provide the information in your email. Attachment of some photo images may be helpful for us to clarify the situation. After receiving your email, we will send you the missing parts at our cost.
Cancellation Process
If you wish to cancel your order, please contact us via email. We will respond to your request as shown in the table below.
| Payment Methods | Our Responce to Your Cancellation Request | |
| Payment in Advance |
Bank Transfer |
We will cancel your order ONLY IF we receive your cancellation request BEFORE your payment. We will not accept the cancellation request after your payment. |
| Credit Card (via PayPal) |
||
| Cash on Delivery |
We will cancel your order ONLY IF we receive your cancellation request BEFORE shipping out your order. We will not accept the cancellation request after the shipping. |
|
Cancellation Fee
There will be no cancellation fee.
Receipt
Conditions: We issue a receipt only for the case that meets all the following conditions.
- The payment method you specified is "Payment in Advance" (Bank Transfer or Credit Cards).
- The name on the billing address and the name of the remitter are the same.
Revenue Stamp: The Japanese law requires "Revenue Stamp" to be put on the receipt
by the seller when the sales amount is more than JPY 30,000, regardless of the country of the billing address.
Thus we put the revenue stamp on your receipt accordingly.
Name of the Payer: The name on the billing address will be printed as the name of payer on the receipt.
Note: In case you specified "Cash on Delivery"
The driver of delivery company will hand you the receipt together with your package,
because the driver is a recipient of the amount.
We will not enclose our receipt to avoid the double issuance.
In case the sales amount is more than JPY 30,000, the revenue stamp will be put on the receipt by the driver.
Delivery Note
The delivery note will be enclosed in your package.
We are sorry that gift-wrapping service is not available.