HENGE

Shop Information and Notices
Required by Applicable Law in Japan "Act on Specified Commercial Transactions"

Name of Manufacturer/Seller	HENGE
Manager/ Operation Director	Tomoo YAMAJI
Office Address	1-253-1, Kashio, Takarazuka, Hyogo 665-0054 JAPAN
Contact	・Email : contact@henge-web.jp ・Phone : +81 (0)798 20 6803
How to Order	・Email : contact@henge-web.jp Note: Other methods (i.e. phone & fax) are not acceptable. Please see "How to Order" page for more information.
Sales Quantity	1 piece (or set) ~
Commodity Price	Commodity price is indicated on the introduction page for the respective item. For price of the work indicated "Price Inquiry", please contact us via email.
Consumption Tax (Domestic Tax in Japan)	Billing Address within Japan Consumption tax will be charged irrespective of the shipping address. Billing Address outside Japan (International Billing) Consumption tax will NOT be charged irrespective of the shipping address.
Shipping Rate Possible Additional Charges	Shipping Rate Within Japan : Uniform shipping rate of JPY 600 (incl. 5% tax) for all items. Outside Japan : EMS shipping rate will be charged accordingly. Bank Transfer Fees/Transaction Fees In case bank transfer is specified for payment method, please note that all of bank transfer fee/transaction fee would be borne by the customer. PayPal Fee In case credit card (via PayPal) is specified for payment method, please note that PayPal fee will be charged. Fee for Cash on Delivery In case cash on delivery is specified for payment method, please note that COD fee will be charged. Customs, Duties and Taxes The recipient of the package will be regarded as the importer of record and responsible for lawful settlement of all administrative fees, expenses and any additional charge for customs, duties and taxes in the destination country (i.e. customs clearance fee, import taxes etc.).
Payment Method	Bank Transfer (Payment in Advance) Bank transfer is available for the customers residing within Japan only. Please note that all bank transfer fee and transaction fee shall be paid by the customer. Credit Card via PayPal (Payment in Advance) Various credit cards are available through PayPal without creating a PayPal account. Please note that PayPal fee will be charged. Cash on Delivery Please make payment of the amount billed to the driver of delivery company when you receive the package. Please note that COD fee will be charged.
Timing of Payments Timing of Shipments	If you specified Bank Transfer or Credit Card (via PayPal) Payment in advance. Upon receipt of your order application, we will prepare the shipment of your ordered work and send you email titled shown below. We will ship out your ordered work within 3 days after confirming your payment. If you specified Bank Transfer: "Information for Payment" If you specified PayPal: "HENGE is requesting payment from you." Please make your payment within 7 days after the issuance date of the "Information for Payment" email, or your order will be canceled. If you specified Cash on Delivery We will ship out your ordered work within 3 days after receiving your order application. ("Made-to-order" works subject to take more days) Please make payment of the amount billed to the driver of delivery company when you receive the package.
Returns	Return Policy We accept the returns and refunds ONLY FOR the incorrect/defective work caused by us. We will not accept the returns and refunds for any other reasons. If you received the incorrect or defective work, please contact us via email. In case it is confirmed that the error was caused by us then we will take appropriate follow-up measures accordingly shown below. Otherwise we will not accept any returned goods. Incorrect work : We will replace it with the correct one as soon as possible Defective work : We will replace it with non-defective one with new Serial No. (Limited Edition No.) as soon as possible. In case the work is already out-of-stock at the time of request, we will repair the defects. Note: Our follow-up measures may vary depending on the situation such as the nature of the problem (incorrect/defective) and status of our stock. Process for Returns Firstly please contact us via email within 7 days from the date of delivery and before sending your work back to us. Please provide details of the problem you are having with your work. After receiving your email, we will send you back instruction email with the information on process for returned goods. Please read it through and follow the instruction. Cost Incurred by Returns In case it is confirmed that the error was caused by us, then we will cover the shipping rate for return trip of the work. However please note that we cannot cover customs clearance fee and import taxes etc. when you receive the package.
Parts Missing	When you receive the package, please check the contents first. In case there is any missing parts, please contact us via email. Please identify missing parts and provide the information in your email. After receiving your email, we will send you the missing parts at our cost.
Cancellation of Order	Cancellation Process If you wish to cancel your order, please contact us via email. If you specified Bank Transfer or Credit Card (via PayPal), we will cancel your order ONLY IF we receive your cancellation request BEFORE your payment. We will not accept the cancellation request after your payment. If you specified Cash on Delivery, we will cancel your order ONLY IF we receive your cancellation request BEFORE shipping out your order. We will not accept the cancellation request after the shipping. Cancellation Fee There will be no cancellation fee.
Issuance of Receipt etc.	We issue the receipt and the delivery note under basal conditions. They will be enclosed in the package. Please see here for more information.
Gift-Wrapping	We are sorry that gift-wrapping service is not available.
Privacy Policy	We will only collect your personal information (incl. your name, address, telephone number and email address) for the purposes of order processing and improvement of our service. We will not provide third parties with your personal information unless you give us your prior consent. Please see here for more information.
About Selling via Third Parties	For HENGE works sold via third parties other than HENGE, the information on this page will not be applied. For example, payment method and shipping rate etc. may vary from those on this page.